How can employee experience drive better CX? with Sam Stern, LinkedIn
About this episode
This episode explores how employee experience influences customer interactions, featuring insights from Sam Stern of LinkedIn.
Send us Fan Mail Customer experience is often measured at the surface. But it’s built behind the scenes. In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who leads service design at LinkedIn, to explore how employee experience shapes every customer interaction. They discuss how LinkedIn is improving CX by fixing the systems employees rely on — from reducing “toggle tax” across tools to giving teams better data and real-time guidance with AI. The resul...
People in this episode
Host: Michelle Schroeder
Guest: Sam Stern
Topics covered
- employee experience
- customer experience
- service design
- AI
- data
- real-time guidance
Keywords
- customer experience
- employee experience
- service design
- AI
- toggle tax
- real-time guidance
Mentioned in this episode
Organizations: LinkedIn
More episodes of Deep Learning with PolyAI
- What happens when anyone can build an AI agent?
- Why do specialized AI models win in CX?
- Why are CX leaders stuck on the sidelines of AI?
- Is Faster Always Better in Customer Experience?
- The History of Restaurant CX: From Maître d' to AI
- What will it take to climb healthcare’s “AI Everest”?
Explore listener stats, chart rankings, contacts and more on the Deep Learning with PolyAI podcast page.