What will it take to climb healthcare’s “AI Everest”?
From Deep Learning with PolyAI by Team PolyAI
March 5, 2026 · 21 min · Episode 96
About this episode
Michelle Schroeder interviews Sarah Wright about transforming healthcare customer experience and the challenges involved.
Send us Fan Mail In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sarah Wright, Vice President of Global Customer Service at ResMed, to talk about what it really takes to transform healthcare CX. Sarah describes the challenge as an Everest climb. Every step forward requires balancing innovation with responsibility, especially when patient health information is involved. Unlike other industries, healthcare cannot experiment loosely. Data must be protected. Integ...
People in this episode
Host: Michelle Schroeder
Guest: Sarah Wright
Topics covered
- healthcare
- customer experience
- AI
- innovation
- data protection
Keywords
- healthcare
- AI Everest
- customer service
- innovation
- patient health information
Mentioned in this episode
Organizations: ResMed
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