Is visual context the missing link in AI for CX?

About this episode

This episode explores the importance of visual context in enhancing AI for customer experience.

Send us Fan Mail AI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily explain what they’re seeing on their screen. In this episode of Deep Learning with PolyAI, Jenn Cunningham sits down with Zaccari Scalzi of Cobrowse.io to explore why visual context is becoming essential for effective customer service AI. Together, they discuss how combining conversational AI with real-...

People in this episode

Host: Jenn Cunningham

Guest: Zaccari Scalzi

Topics covered

• customer experience
• AI
• visual context
• conversational AI
• customer service

Keywords

• AI
• customer experience
• visual context
• conversational AI
• customer service

Mentioned in this episode

Organizations: Cobrowse.io

More episodes of Deep Learning with PolyAI

• Can you build a custom AI agent in 10 minutes? · May 14, 2026 · 23 min
• What happens when anyone can build an AI agent? · April 23, 2026 · 40 min
• Why do specialized AI models win in CX? · April 16, 2026 · 24 min
• Why are CX leaders stuck on the sidelines of AI? · April 9, 2026 · 37 min
• How can employee experience drive better CX? with Sam Stern, LinkedIn · April 2, 2026 · 20 min
• Is Faster Always Better in Customer Experience? · March 19, 2026 · 24 min