Is visual context the missing link in AI for CX?
About this episode
This episode explores the importance of visual context in enhancing AI for customer experience.
Send us Fan Mail AI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily explain what they’re seeing on their screen. In this episode of Deep Learning with PolyAI, Jenn Cunningham sits down with Zaccari Scalzi of Cobrowse.io to explore why visual context is becoming essential for effective customer service AI. Together, they discuss how combining conversational AI with real-...
People in this episode
Host: Jenn Cunningham
Guest: Zaccari Scalzi
Topics covered
- customer experience
- AI
- visual context
- conversational AI
- customer service
Keywords
- AI
- customer experience
- visual context
- conversational AI
- customer service
Mentioned in this episode
Organizations: Cobrowse.io
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