Inside Lloyds Banking Group’s People Transformation

About this episode

Sharon Doherty discusses the transformation of Lloyds Banking Group into a leading fintech and the role of HR in this process.

What does it take to turn a 300-year-old bank into the UK's biggest fintech?   Sharon Doherty is Chief People and Places Officer at Lloyds Banking Group, and over the last four years she's been leading one of the most ambitious organisational transformations in British financial services - 300-year-old institution reinventing itself as the UK's biggest fintech. In this episode, David and Sharon get into what transformation at that scale actually looks like from the inside - the governance, the culture work, the AI strategy, and the tough calls that only leadership can make.  How Sharon thinks about her role as CPPO through three lenses: storyteller, tough lover, and disruptor The AI governance structure at Lloyds, including the control tower she runs with the CTO and the ethics committee underpinning every decision The cross-functional super agent Lloyds is building with Microsoft Why HR leaders should be fighting to get Places on their remit, and how ownership of the physical environment transforms what the function can deliver How Lloyds is approaching the shift from AI literacy to AI fluency across 80,000 people…

People in this episode

Host: David Green

Guest: Sharon Doherty

Topics covered

• organizational transformation
• AI strategy
• HR leadership
• fintech
• workplace culture
• governance

Keywords

• Lloyds Banking Group
• Sharon Doherty
• AI governance
• organizational transformation
• HR leadership
• fintech
• workplace culture

Sponsors

TechWolf

Mentioned in this episode

Organizations: Lloyds Banking Group, Microsoft

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