When Clients Remember It Differently (And They're Not Lying)

About this episode

The episode discusses how clients can misremember past conversations and the impact it has on business relationships.

Get in Touch! Send us a message. The meeting was three months ago. You went through the budget line by line. When the double oven came up, you explained — carefully, kindly — that it wasn't in the numbers. They nodded. You moved on. Three months later they're back. Arms crossed. Voice tight. "We ordered the double oven. You said it was included." You didn't say that. You would remember if you said that. But they are so completely certain that for just a moment, you start to wonder if maybe yo...

People in this episode

Host: Brandy Lawson

Topics covered

• client communication
• misunderstandings
• budget discussions
• client expectations
• project management

Keywords

• client communication
• misunderstanding
• budget
• double oven
• project management

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