Your Client Is on Hold While You Dig Through Four Notebooks. There's a Better Way.
About this episode
Brandy Lawson discusses the importance of efficient client communication and record-keeping in business.
Get in Touch! Send us a message. It's 10:47 on a Tuesday morning. Your phone rings. The Hendersons are on-site with their electrician right now. They need to know immediately: the garbage disposal — did you spec the switch mounted on the backsplash, or the air button built into the countertop? You talked about this. Three, four months ago. There was a whole conversation about counter holes and keeping the backsplash clean. A preference was clearly expressed. The Hendersons are still on the ph...
People in this episode
Host: Brandy Lawson
Topics covered
- client communication
- project management
- design specifications
- home improvement
- efficiency in business
Mentioned in this episode
Organizations: Hendersons
Products: garbage disposal, switch, air button
Places: countertop, backsplash
More episodes of Elevated with Brandy Lawson
- Your Team Got the Order Wrong. Here's Why It Keeps Happening.
- The Cabinets Are In. Now the Client Wants Crown to the Ceiling
- How to Respond to an Angry Client Email Without Saying Something You'll Regret
- You Can't Read Your Own Job Site Notes. Here's What to Do Instead.
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