How to Respond to an Angry Client Email Without Saying Something You'll Regret

About this episode

This episode discusses how to effectively respond to an angry client email without escalating the situation.

Get in Touch! Send us a message. Monday morning. Coffee hasn't hit yet. You open your laptop and see the email. Subject line: "problem." Body: all caps. Your client — the one whose installation had a trucking delay that was absolutely, categorically not your fault — is furious. They want to know why you "dropped the ball." They want to know why they shouldn't dispute the charge with their credit card company. Their entire premise is wrong. You were professional. You were proactive. You sent t...

People in this episode

Host: Brandy Lawson

Topics covered

• client communication
• conflict resolution
• customer service
• email etiquette
• business relationships

Keywords

• angry client
• email response
• conflict management
• professional communication
• customer complaints

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