Service Is the New Storefront

Service Is the New Storefront

July 9, 2026 · 25 min

About this episode

Kelly Thacker discusses the concept that 'service is the new storefront' and its implications for businesses.

You are a VIP customer, and the bot still asks for your email. Klaviyo's Kelly Thacker on why "service is the new storefront" is finally more than a slogan.

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