The Onboarding Process That Took a Pilates Studio to 600 Members Without a Single Ad (7 Steps)

About this episode

Kat from Good Times Pilates shares her seven-step onboarding process that helped her studio grow to 600 members without paid advertising.

Want to know where your studio is quietly leaking members? Book a free 15-minute studio check-up and I'll show you the quick wins hiding in your member experience: https://bit.ly/p-your-studio-check-up Follow Geronimo Unfiltered so you never miss an episode: Spotify Apple Podcasts Subscribe to our YouTube The Geronimo Academy IG 600 members. Four studios. Zero paid ads. Kat from Good Times Pilates breaks down the exact seven-step experience every new member moves through before they touch a reformer. I'll be honest, this one broke my brain a little. Kat has built Good Times to 600 members and four studios in under eight years, and almost none of it came from ads or a referral program. Her edge isn't a clever offer. It's a seven-step experience that makes people feel like they found her on their own, makes them feel seen the moment they walk in, and sends them home better than they arrived. We mapped the whole thing out, step by step, so you can run it on your own studio this week. In this episode you'll hear: Why Good Times treats itself as a lifestyle brand, not a Pilates studio The seven-step member experience that runs before a single first class How to make new members feel…

People in this episode

Host: TBC Studios

Guest: Kat

Topics covered

• onboarding process
• member experience
• Pilates studio growth
• business strategy
• customer retention

Keywords

• onboarding
• Pilates
• member retention
• business growth
• customer experience
• studio management
• fitness

Mentioned in this episode

Organizations: Good Times Pilates, Geronimo Unfiltered, TBC Studios

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