Keeyu is Solving the "Where's My Order?" Nightmare

Keeyu is Solving the "Where's My Order?" Nightmare

From Give It A Nudge by The Nudge Group

February 4, 2026 · 45 min

About this episode

Steve interviews Jevon Le Roux and Tahir Rauf about how Keeyu is transforming order tracking in e-commerce.

In this episode of Give It A Nudge, Steve sits down with Jevon Le Roux (CEO) and Tahir Rauf (CTO), co-founders of Keeyu, to talk about the single most expensive question in e-commerce: "Where's my order?" With 40% of all support tickets relating to delivery status and 56% of customers churning after just one bad post-purchase experience, the stakes have never been higher. Jevon and Tahir explain how they built a system to monitor 28 different failure points across fragmented software systems. This moves the industry from reactive resolution to proactive prevention. The results? A massive 90% reduction in complaints and a 29% drop in workforce costs for their pilot customers. Jevon shares his background in high-pressure retail ops where he saw teams spending half their day manually searching for orders. Tahir breaks down the technical challenge of connecting a "spaghetti stack" of legacy systems. Together, they are proving that while it takes 4 hours to fix a problem, it only takes 1 hour to prevent it. Timestamps: 00:00 – Intro: The 56% Churn Stat & The Where’s My Order Nightmare 01:58 – Jevon & Tahir’s background: From Fintech & Retail to Founders…

People in this episode

Host: Steve

Guests: Jevon Le Roux, Tahir Rauf

Topics covered

  • e-commerce
  • order tracking
  • customer support
  • business efficiency
  • technology integration

Keywords

  • order status
  • support tickets
  • customer churn
  • delivery issues
  • proactive prevention

Mentioned in this episode

Organizations: Keeyu, The Nudge Group

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