EP978: The Importance of Reliability and Resilience

About this episode

Srirang Srikantha discusses the importance of quality assurance in banking amidst rising customer expectations due to digital transformation.

This interview with Yethi Consulting CEO Srirang Srikantha explores the critical role of quality assurance in the modern banking sector. Srikantha highlights how digital transformation has heightened customer expectations, making application speed and reliability more vital than traditional financial metrics for maintaining loyalty. He cautions financial institutions against over-relying on software vendors for system integrity, suggesting that independent testing is necessary to ensure flawl...

People in this episode

Guest: Srirang Srikantha

Topics covered

• quality assurance
• banking sector
• digital transformation
• customer expectations
• application reliability
• software vendors
• independent testing

Keywords

• quality assurance
• banking
• digital transformation
• customer loyalty
• application speed
• software integrity
• independent testing

Mentioned in this episode

Organizations: Yethi Consulting

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