About this episode

This episode discusses how conversational AI is transforming healthcare call centers and improving patient experiences.

Healthcare call centers are still growing — even as patient portals improve. Patients call to confirm appointments they already know about, reschedule across multiple departments, and check on billing. They wait on hold. They get transferred. They hang up.In this episode of Health Reimagined, host Jon Myer (Powered by Myer Media) sits down with Jeff from SoundHound AI to unpack what agentic AI actually means for healthcare, why voice is the future of the patient experience, and how health systems are using conversational AI to handle complex multi-step tasks — without a single hold time or transfer.🔗 Learn more at soundhound.comTopics covered:Why healthcare call centers keep growing no matter how good patient portals getThe difference between old IVR systems and modern agentic voice AIWhat the first wave of healthcare chatbots got wrong — and what the industry learnedSoundHound's streaming voice recognition engine and real-time word processingThe hybrid model — deterministic authentication plus free-flowing agentic AIHow one call can now handle scheduling, billing, and IT support without transfersCall center attrition rates of 25 to 35% and how AI solves the staffing…

People in this episode

Host: Jon Myer

Guest: Jeff

Topics covered

• conversational AI
• healthcare call centers
• patient experience
• agentic AI
• health systems
• chatbots
• staffing solutions

Keywords

• healthcare
• AI
• call centers
• patient portals
• voice recognition
• chatbots
• staffing
• agentic AI

Mentioned in this episode

Organizations: SoundHound AI

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