Building Down-to-Earth Documentation: Lessons from Cody Deitz

Building Down-to-Earth Documentation: Lessons from Cody Deitz

From Knowledgebase Ninjas by Gowri Ramkumar

April 15, 2026 · 14 min · Season 3 · Episode 36

About this episode

Cody Deitz discusses his journey into technical writing and the evolving role of AI in creating user-friendly documentation.

In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity or rigid formality. The conversation explores what draws people to technical writing - clarity, continuous learning, and simplifying complex ideas while highlighting the role’s collaborative nature as a bridge across teams. A key focus is the impact of AI on documentation. While AI improves efficiency, Cody stresses that foundational skills like audience understanding and structuring information remain essential. He encourages writers to embrace AI while valuing the learning that comes from starting from scratch. The episode concludes with practical insights and advice for aspiring technical writers navigating a rapidly changing landscape. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams…

People in this episode

Guest: Cody Deitz

Topics covered

  • technical writing
  • AI in documentation
  • user-centered documentation
  • collaboration in writing

Keywords

  • documentation
  • clarity
  • continuous learning
  • audience understanding

Mentioned in this episode

Products: Document360

More episodes of Knowledgebase Ninjas

Explore listener stats, chart rankings, contacts and more on the Knowledgebase Ninjas podcast page.