
Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
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Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇦🇺AU · Management#1495K to 30K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
2.5K to 15K🎙 Weekly cadence·158 episodes·Last published yesterday - Monthly Reach
Unique listeners across all episodes (30 days)
5K to 30K🇦🇺100% - Active Followers
Loyal subscribers who consistently listen
2K to 12K
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 11 epsHost
Recent guests
Recent episodes
Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo
May 19, 2026
19m 49s
No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple
Apr 28, 2026
15m 39s
Building Down-to-Earth Documentation: Lessons from Cody Deitz
Apr 15, 2026
13m 37s
Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
Mar 3, 2026
18m 52s
Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Feb 24, 2026
19m 07s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/19/26 | ![]() Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo | In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function.The conversation explores how effective documentation improves onboarding, reduces support dependency, strengthens compliance readiness, and supports operational efficiency in cybersecurity environments. Abhishek also discusses the hidden impact of poor documentation, including delayed incident response, audit challenges, miscommunication, and reduced customer trust.A key focus of the episode is AI’s growing role in technical documentation. While AI can improve efficiency and assist with research and summarization, Abhishek explains why human expertise is still essential for validation, context, accuracy, and decision-making. The discussion also covers measuring documentation success, improving communication clarity, and the role technical writers play in helping users navigate complex technologies effectively.Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial. | 19m 49s | ||||||
| 4/28/26 | ![]() No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple✨ | technical writingdocumentation+3 | Rachel Johnson | Ripple | — | technical writingdocumentation+3 | Document360CODE | 15m 39s | |
| 4/15/26 | ![]() Building Down-to-Earth Documentation: Lessons from Cody Deitz✨ | technical writingAI in documentation+2 | Cody Deitz | Document360Knowledge Base Ninjas | — | documentationclarity+2 | — | 13m 37s | |
| 3/3/26 | ![]() Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS✨ | documentation performancequantitative analytics+3 | Sadhana Suresh | Document360IONOS+1 | — | metricsuser feedback+3 | — | 18m 52s | |
| 2/24/26 | ![]() Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo✨ | technical writingAI in writing+2 | Strahinja Milošević | Document360Bitvavo+2 | SerbiaAmsterdam | technical writingAI+2 | — | 19m 07s | |
| 2/17/26 | ![]() Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea✨ | documentationknowledge management+2 | Oana Turnea | Document360Knowledge Base Ninjas+1 | — | MicrosoftTechnical Program Manager+2 | — | 13m 49s | |
| 2/10/26 | ![]() How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously✨ | AIcontent structure+4 | Rahel Anne Bailie | Document360Content Seriously+1 | — | AI readinesscontent standards+2 | — | 27m 09s | |
| 1/16/26 | ![]() Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla✨ | documentationAI+2 | Sakshi Shah | Document360Tesla+2 | — | structureclarity+3 | — | 16m 11s | |
| 12/15/25 | ![]() Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting✨ | user-obsessiondocumentation+1 | Lynne Thompson | Document360Spence Consulting+1 | — | customer contextdocumentation strategies+1 | — | 17m 19s | |
| 11/18/25 | ![]() Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt✨ | domain knowledgetechnical writing+3 | Alina Desiatnikova | Document360Bolt+1 | — | technical supportwriting clarity+2 | — | 16m 58s | |
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| 10/28/25 | ![]() Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta✨ | AIcontent creation+5 | Netra Pawar | Document360Meta+2 | — | evaluation-first content lifecyclemetrics+2 | — | 15m 22s | |
| 10/21/25 | ![]() Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat✨ | technical writingknowledge management+3 | Jenna Ingersoll | Document360Aristocrat+1 | — | content systemsdocumentation frameworks+1 | — | 17m 54s | |
| 10/14/25 | ![]() Exploring AI in Technical Writing with Jason Christie, Shopify | In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also talks about choosing or integrating AI tools into existing workflows, and a lot more. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 21m 06s | ||||||
| 10/7/25 | ![]() Introducing Document360 Global Writers Awards | Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers.With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve.Nominations for Document360 Global Writers Awards are now open! https://lnkd.in/guSakE8YVisit our site and submit your nomination or nominate someone you believe deserves recognition. | 1m 13s | ||||||
| 9/30/25 | ![]() How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix | In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part of the product experience, helping users achieve goals efficiently and reducing support burden. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 18m 18s | ||||||
| 9/23/25 | ![]() How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic | In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the importance of keeping humans in the loop to ensure accuracy and credibility. He believes that strategy will remain at the heart of content work, with AI best suited for handling repetitive tasks. For Ankur, the evolution of AI is just another step in how professionals continue moving up the value chain. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 19m 12s | ||||||
| 9/16/25 | ![]() Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com | In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 21m 34s | ||||||
| 9/9/25 | ![]() Content Frameworks and Their Impact on Docs with Betty Mann, Oracle | In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 16m 34s | ||||||
| 9/2/25 | ![]() Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security | In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 11m 18s | ||||||
| 8/26/25 | ![]() How Content Operations Drive Consistency with Caley Burton, Cloudflare | In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 18m 53s | ||||||
| 8/19/25 | ![]() Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle | When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 28m 26s | ||||||
| 8/5/25 | ![]() Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google | In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing.Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | 14m 27s | ||||||
| 7/22/25 | ![]() Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce | In this episode of the Knowledgebase Ninjas Podcast, Laura Novich, Lead Technical Writer at Salesforce, shares what truly makes a documentation toolchain effective. It's not just about the tools themselves, but how seamlessly they integrate into team workflows—and how confident contributors feel using them. Laura explains why features like content reuse, automation, and collaboration only add value when they align with the needs of different contributors—developers, product managers, support teams, and non-technical writers alike. She emphasizes the importance of training that meets non-technical users where they are, engaging with writing communities, and leveraging AI to bridge knowledge gaps. Through two real-world examples, Laura shows how honoring individual tool preferences can transform documentation into a strategic business asset. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. | 17m 29s | ||||||
| 7/15/25 | ![]() Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME | In this episode of the Knowledge Base Ninjas podcast, Daria Tombolelli from KNIME shares her perspective on how AI is enhancing—not replacing—the work of technical writers. She explains how tools like ChatGPT help simplify research and make complex topics more accessible. Daria also highlights a shift in documentation priorities, emphasizing content that is both user-friendly and optimized for AI, with a focus on clarity, structure, and accuracy. She advocates for hands-on learning, real-world use cases, and close collaboration with UX designers and engineers. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. | 15m 12s | ||||||
| 7/1/25 | ![]() Customer-First Documentation in the Age of AI with Kirsti Wall, Everi | In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will direct the users in visual ways. Whereas simplification of content is called for, she also says about oversimplification and the focus on what truly sets the product apart in the documentation. She also discusses actual-world research using the assistance of guides, user interactions to enhance writing, and other tools in this era of AI. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. | 12m 55s | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.

























