Ken Perry on User Experience
From Lessons From Last Time by Knowledge Coop
February 3, 2026 · 9 min · Season 4 · Episode 2
About this episode
Ken Perry discusses the importance of user experience in driving sustainable growth and building trust within organizations.
In this micro-episode of Lessons From Last Time, Ken Perry reflects on why user experience sits at the center of sustainable growth. Leaders often refine strategy without seeing how customers and teams actually experience the work. Ken invites listeners to notice where confusion, friction, or misalignment quietly erode trust, and why intentional user experience is foundational to customer experience, leadership, and culture.
People in this episode
Guest: Ken Perry
Topics covered
- user experience
- sustainable growth
- leadership
- customer experience
- organizational culture
Keywords
- user experience
- sustainable growth
- leadership
- customer experience
- trust
- organizational culture
More episodes of Lessons From Last Time
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- Justin Tucker on the New Rules of Sales Strategy · May 19, 2026 · 33 min
- Ken Perry on Building Strategy · May 5, 2026 · 9 min
- Building Bigger Lives Hosts on Mentoring & Coaching · April 21, 2026 · 36 min
- Ken Perry on Growth Through Mentorship · April 7, 2026 · 10 min
- Katie Shive on Radical Acceptance · March 17, 2026 · 42 min
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