Mosi Gatling on Client Experience & Perspective
From Lessons From Last Time by Knowledge Coop
February 17, 2026 · 35 min · Season 4 · Episode 3
About this episode
Mosi Gatling discusses the importance of perspective in shaping client experience and understanding generational shifts in the homeownership market.
Mosi Gatling, SVP of Strategic Growth & Expansion at New American Funding, shares how perspective shapes client experience and why understanding generational shifts is critical in today’s homeownership market. In this candid conversation, she challenges outdated messaging and offers leadership insights on building trust, empathy, and meaningful connections with modern buyers.
People in this episode
Guest: Mosi Gatling
Topics covered
- client experience
- perspective
- generational shifts
- homeownership market
- leadership insights
- trust
- empathy
Keywords
- client experience
- perspective
- generational shifts
- homeownership
- leadership
- trust
- empathy
Mentioned in this episode
Organizations: New American Funding
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