Future-Proofing CX: How QA, AI, and Customer Care Drive Business Success with Kristina Moriarty | Let's Laugh About It
About this episode
Zoe Kahn interviews Kristina Moriarty about the impact of AI on customer experience and ecommerce strategies.
Today we’re joined by Kris Moriarty, Senior Director of CX, Sales Enablement, and Special Projects at Epic Gardening and Botanical Interests — and author of The CX Blueprint. Kris has spent her career helping organizations unlock their teams’ potential, create supportive environments, and design customer journeys that fuel loyalty and growth. In this conversation, we’ll dive into how AI is transforming CX, what it means for ecommerce brands, and how leaders can prepare for the next big wave — just in time for Black Friday and Cyber Monday 2025.CX Blueprint and Companion Workbook for FREE here: https://cxblueprint.gumroad.com/l/qvawgFind Kristina:LinkedIn: https://www.linkedin.com/in/kristina-moriarty-097b986/👉 Don’t forget to subscribe for more deep dives with leaders shaping the future of e-commerce.#Ecommerce #DTCPodcast #RetentionMarketing #CommunityBuilding #PortlandLeatherGoodsMy AMEX link: https://americanexpress.com/en-us/referral/platinum-card?ref=ZOEKlrFp&XL=MIANSShop my LTK: https://www.shopltk.com/explore/Zoe_Kahn?web_share_path=creator-shop-shareSign-Up for Zoe and the Inevitable Team's Newsletter here: https://zoes-inevitable-newsletter.beehiiv.com/Mentor Pass…
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