Persuasion Drivers #14 : Novelty and Surprise

Persuasion Drivers #14 : Novelty and Surprise

July 9, 2026 · 14 min

About this episode

This episode discusses how novelty and surprise can help MSPs differentiate themselves in a competitive market.

In this episode, we explore how novelty and surprise can help MSPs stand out in a crowded market where many providers use the same messages, content, and sales approaches. We explain why the human brain is naturally drawn to things that are new or unexpected, and how introducing fresh perspectives, distinctive messaging, or thoughtful client experiences can capture attention and make your business far more memorable. We also discuss why novelty alone isn't enough. To be persuasive, it must b...

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