About this episode

Pat interviews Ryan Todd about the importance of fixing processes before adopting new technology in the mortgage industry.

Pat interviewed Ryan Todd, Chief Capital Markets Officer, V.I.P. Mortgage . Key Highlights: fix the process before buying more technology; measure ROI, not vendor features; root cause analysis comes before automation; and the future belongs to lenders who lower cost to produce.

People in this episode

Host: Pat Sherlock

Guest: Ryan Todd

Topics covered

• technology
• mortgage
• cost reduction
• automation
• process improvement

Keywords

• technology multiplier
• ROI
• root cause analysis
• automation
• cost to produce

Mentioned in this episode

Organizations: V.I.P. Mortgage

More episodes of Mortgage Manager Playbook

• Managing Top Producers · July 16, 2026 · 30 min
• Building a High Performance Sales Team · July 8, 2026 · 31 min
• Coaching and Success in Origination · June 18, 2026 · 40 min

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