Making IT Boring: Boutique MSP Lessons w/ Sean Inman of Inman Technology Solutions

About this episode

Sean Inman shares insights on transitioning from enterprise IT to founding a boutique MSP, focusing on proactive strategies and emerging cyber threats.

In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean shares his journey from enterprise information security to launching his own MSP in 2018, driven by frustrations with corporate IT and a passion for serving small to mid-sized businesses. Key highlights: Turning "human firewall" training from a checkbox into real incident reduction (with surprising client stories & metrics) Shifting from break-fix to proactive, predictable monthly revenue models — pitfalls, scaling tips, and advice for hybrid MSPs Emerging cyber threats MSPs should prioritize right now (beyond phishing/ransomware basics) and how he's adapting his stack The hardest parts of scaling a high-touch boutique MSP: talent, burnout, knowledge sharing, and one change he'd make if starting over Biggest mindset traps leaving businesses (and MSPs) vulnerable — plus a quick diagnostic question to uncover gaps 3-5 year make-or-break trends for MSPs: cybersecurity, AI, compliance, and the one investment Sean urges IT pros to make today Rapid-fire: Underrated security tool/practice, biggest "wish I knew sooner" business lesson, and the…

People in this episode

Host: Paco Lebron

Guest: Sean Inman

Topics covered

• IT management
• cybersecurity
• MSP operations
• business growth
• entrepreneurship
• proactive revenue models

Keywords

• MSP
• cybersecurity
• business strategy
• proactive revenue
• human firewall
• scaling MSP
• AI
• compliance

Mentioned in this episode

Organizations: Inman Technologies, CISSP

Places: Fort Worth, TX

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