Dom Burrows, Team Manager at Virgin Media O2: Why Customer Service Is the Best Place to Start Your Career
About this episode
Dominic Burrows discusses the importance of customer service as a foundation for a successful career and shares insights on leadership and customer trust.
Episode Guest Dominic Burrows is an Executive Team Manager at Virgin Media O2, leading teams that resolve complex customer issues while developing future leaders. He is passionate about customer trust, resilience and helping people grow through great leadership. Episode Partner This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters 0:00 Why I Wanted to Be a Millionaire 1:29 Introduction 2:37 Studying Marketing and Landing My First Sales Job 4:22 Why Money Isn't Everything 5:08 The #1 Skill You Need in Sales 5:59 Starting at Virgin Media O2 6:42 Why Customer Service Builds Great Leaders 7:59 What It's Really Like Managing Customer Complaints 9:03 How to Build Customer Trust 9:51 How I Got Promoted to Team Manager 10:49 What Makes a Great Leader? 11:50 The Book Challenge 12:19 Going Above and Beyond for Customers 14:35 Skills You Need to Succeed in Customer Service 15:22 Why I Chose a Career in Telecoms 16:12 Why Telecoms Is a Great…
Sponsors
Virgin Media O2
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