Jeff Cleaven, Field Service Technician at Virgin Media O2: Why Customer Experience Is the Best Career Skill
About this episode
Jeff Cleaven discusses the importance of customer experience as a key career skill.
Episode Guest Jeff Cleaven is a Field Service Technician at Virgin Media O2, helping customers across London stay connected by installing, maintaining and troubleshooting broadband, TV and phone services. Originally from South Africa, Jeff brings a people-first approach, a passion for learning and a commitment to delivering exceptional customer experiences. Episode Partner This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters 0:00 Introduction 1:28 Meeting Jeff Cleaven 2:48 Jeff's first job teaching children to swim 4:22 Why Jeff walked away from becoming a pilot 5:20 Changing careers and taking risks 6:05 Jeff's advice for anyone starting their career 7:06 Finding mentors by showing up 8:19 A day in the life of a Virgin Media O2 Field Service Technician 9:34 Installing broadband and solving customer problems 11:04 How every career taught Jeff something valuable 12:13 Why customer experience matters more than ever 13:46 How to…
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- Josie Parmee, Head of Social Equity at Virgin Media O2: What I Learned After 14 Years of Changing Lives
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