Season 5: Episode 112: Your Revenue Starts at the phones
About this episode
Sarah Beth Herman discusses the importance of phone skills and customer service in dentistry as a key to revenue and patient experience.
Send us Fan Mail Host Sarah Beth Herman discusses why phone skills and customer service are critical in dentistry, calling the phones the “front door” to revenue, culture, and patient experience. Drawing on her 2017 role as chief of training and talent development for a 1,500-employee dental group across 45 locations, she explains that trust is built in the first minutes of a call and that customer service is a trained skill, not a personality trait. She debunks common beliefs that phones are...
People in this episode
Host: Sarah Beth Herman
Topics covered
- customer service
- phone skills
- dentistry
- revenue generation
- patient experience
Keywords
- phone skills
- customer service
- dentistry
- revenue
- patient experience
- trust
- training
Mentioned in this episode
Organizations: dental group
More episodes of No Silver Spoons®
- Season 5: Episode 120: Ethical Dentistry: Money, Signatures, and Trust
- Season 5: Episode 119: They Wouldn’t Let My Family Leave Until They Paid $1,460
- Season 5: Episode 118: Leaders Go First
- Season 5: Episode 117: The Real Reason Your Dental Practice Feels Heavy
- Season 5: Episode 116: Unpopular Interview Advice from a CEO Who Has Interviewed Over 1,000 People
- Season 5: Episode 115: What Happens When Your Dental Front Office Finally Gets the Support It Needs
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