Stop Tracking Cost Per Lead (Track This Instead)

Stop Tracking Cost Per Lead (Track This Instead)

July 16, 2026 · 39 min · Season 1 · Episode 329

About this episode

John Wilson and Jack Carr discuss the importance of tracking the right marketing metrics for home service companies.

Most home service companies think they're tracking marketing. They're actually tracking the wrong metrics. In this episode of Owned and Operated, John Wilson and Jack Carr break down how to measure marketing ROI the right way. They explain why cost per lead is often a misleading metric, how to build a marketing scorecard that actually helps you make better decisions, and the attribution systems they use to understand what's driving revenue across a growing home service business. They also dis...

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