369: AI Is Exposing How Work Really Gets Done with David Dean
About this episode
David Dean discusses how AI reveals the discrepancies between documented work processes and actual work behaviors.
Welcome to the PMO Strategies Podcast + Blog, where PMO leaders become IMPACT Drivers! PMI Talent Triangle: Business Acumen There is a lot of pressure to prove your organization is keeping up with AI. But the most important question is not whether AI is already inside your tools. It is whether your organization understands the work well enough to know what AI is about to amplify. AI is exposing the difference between the way work is documented and the way work actually gets done. The process map shows the official steps. The real work often moves through conversations, relationships, judgment, informal decisions, and workarounds that never make it into the workflow. I’m joined by David Dean, author of An Inbox Between Us and an enterprise AI strategist with two decades of experience in transformation. David calls AI a mirror because it can help leaders see the behavioral system operating beneath the formal one. That visibility can reveal where decisions stall, accountability drifts, people wait for permission, and teams quietly compensate for an operating model that is not helping the work move. This matters for PMO and transformation leaders because the wrong first move is often…
People in this episode
Host: Laura Barnard
Guest: David Dean
Topics covered
- AI
- work processes
- organizational behavior
- transformation
- PMO leadership
Mentioned in this episode
Books & works: An Inbox Between Us
More episodes of PMO Strategies
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- 367: What Executives Really Think About Your PMO with Rich Smith
- 366: When Your Organization Has Multiple PMOs
- 365: Why Organizations Struggle to Make Data-Driven Decisions with Scott Ambler
- 364: How PMOs Build Credibility
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