On Mediation with Leonardo D'Urso
About this episode
The episode features an interview with Leonardo D’Urso discussing mediation, his new book, and practical advice for adopting a mediator's mindset.
In this episode, we sit down with Leonardo D’Urso, one of Europe’s pioneers in mediation and conflict resolution and the CEO of ADR Center. We begin by exploring his personal journey, what first drew him into the field, and move on to the heart of his work: explaining what mediation really is, and who can (and cannot) become an effective mediator. Leonardo takes us inside his new book, SOLVE: Mastering Conflict Resolution with the SOLVE Mediation Matrix , and introduces listeners to a structured framework that guides parties from conflict to resolution. He explains the five stages of the SOLVE Matrix: Set the Stage, Open the Process, Listen & Understand, Validate Options, and Enable Resolution, and illustrates how these work in practice with examples from commercial, community, and even victim-offender mediations. We also discuss why the book goes beyond process steps to include targets, strategies, activities, keys, and skills, and what this level of detail contributes to real-world dispute resolution. Leonardo shares memorable mediation stories, insights into what people often misunderstand about mediation compared to litigation, and surprising lessons from applying the…
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