Ep 386: Parcel lockers on the rise as secondhand goes mainstream

From Postal Hub podcast by Postal Hub Podcast

December 17, 2025 · 18 min

About this episode

Carmen Cureu discusses Geopost's research on e-commerce trends, focusing on parcel lockers and consumer delivery preferences.

Carmen Cureu, Market Research Director at Geopost, unpacks Geopost's most recent e-shopper barometer research, covering parcel lockers, returns, consumer communications and more. Key factors driving e-commerce, including convenience and price Parcel volumes and online shopper numbers in Europe Consumer delivery preferences and out-of-home delivery Growth in popularity of parcel lockers and parcel shops (PUDO points) Generational trends in e-commerce and delivery Factors influencing e-commerce return volumes Role of OOH in returns Cross-border shopping behaviour Delivery expectations for consumers who shop cross-border Electronic communications preferences, especially for younger shoppers Out-of-hours customer support Rising expectations of delivery

People in this episode

Guest: Carmen Cureu

Topics covered

parcel lockers
e-commerce
consumer preferences
returns
out-of-home delivery
cross-border shopping

Keywords

parcel lockers
e-commerce
consumer delivery
returns
cross-border shopping
out-of-home delivery
generational trends

Mentioned in this episode

Organizations: Geopost