110: The $75,000 Mistake You’re Making
About this episode
The episode discusses the negative impact of avoiding one-on-ones in restaurant management and presents a system to improve communication and reduce turnover costs.
Ever wonder why “Everything’s fine” keeps blowing up into last-minute fires? We dig into the uncomfortable truth: avoiding one-on-ones quietly drains profit, trust, and talent—and we put a real number on it with a $75,000 turnover case. As restaurant operators scale, hallway chats and line-side banter feel productive, but they miss the root causes. We walk through a simple, repeatable one-on-one system that reveals what’s actually happening across locations, builds psychological safety, and k...
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