About this episode

The episode discusses productivity trends in quick service restaurants with insights from Ed Thompson.

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights. This month they are joined by special guest Ed Thompson We unpack how quick service restaurants (QSR) cut through rising costs and sharper peaks by separating delivery from dine‑in, scaling kiosks, and engineering seconds out of core tasks. Ed shares ground‑truth from trials that reveal hidden costs, smarter layouts, and why testin...

People in this episode

Hosts: Sue, Simon, James

Guest: Ed Thompson

Topics covered

• productivity insights
• quick service restaurants
• cost management
• delivery vs dine-in
• kiosk scaling
• task engineering

Keywords

• productivity
• quick service restaurants
• delivery
• dine-in
• kiosks
• costs
• efficiency

Mentioned in this episode

Organizations: quick service restaurants

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