How You Serve Is How You Sell featuring Nick Glimsdahl
About this episode
Nick Glimsdahl discusses the connection between authentic service and business success, emphasizing that how you serve is how you sell.
Nick Glimsdahl is a leading authority in Customer Experience (CX) and Digital Transformation, specializing in the critical connection between authentic service and business success. As the Director of Contact Center Solutions at VDS and host of the weekly podcast Press 1 For Nick, Nick combines deep expertise in sales, marketing, and contact-center strategy to help organizations create effortless and human-centered customer experiences. He advises companies on aligning business goals, customer expectations, and employee experience—often guiding organizations through complex initiatives such as digital transformation and AI adoption. Nick is also the author of The Heart of Service , where he champions service models that scale operationally without losing empathy, helping leaders and teams build customer experiences that drive long-term loyalty and growth. SHOW SUMMARY In this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Nick Glimsdahl to explore the powerful idea that how you serve is how you sell. Nick explains that authentic selling begins with transparency, being honest about pricing, timelines, expectations, and outcomes so…
Topics covered
- Customer Experience
- Digital Transformation
- Sales
- Marketing
- Contact Center Strategy
Keywords
- authentic selling
- transparency
- customer loyalty
- AI adoption
More episodes of Selling From the Heart Podcast
- Congruent Leadership and the Why Operating System featuring Dan Dominguez
- Filter Coach Commit Framework featuring Mitch Matthews
- Habits of High Performers: Mind Flex, Heart Set, and Trust featuring James Laughlin
- Be the Sale: Aligning Buyers Through Values featuring Ben Ortlip
- The Unexpected Power of Boundaries in Sales and Leadership featuring Sheri Jacobs
- The Power of Love in Sales: Courage to Care, Fear to Trust featuring Owen Burns
Explore listener stats, chart rankings, contacts and more on the Selling From the Heart Podcast podcast page.