Service Management Leadership - Ownership and RACIs

About this episode

Jeffrey discusses the importance of ownership in service management.

In this episode, Jeffrey discusses the importance of ownership. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

People in this episode

Host: Jeffrey

Topics covered

• ownership
• service management
• service delivery
• IT consulting
• business continuity

Keywords

• ownership
• service management
• IT consulting
• business continuity
• asset management

Mentioned in this episode

Organizations: Service Management Leadership, Service Management, Asset Management, CIO Advisory, Business Continuity

Places: United States

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