
AI-Driven Innovation with Shruti Shrivastava and Averria Martin
From ServiceNow Insights by ServiceNow Community
December 3, 2025 · 27 min
About this episode
The episode features a discussion on AI in research and effective leadership strategies with guest Averria Martin.
In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences, emphasizing the importance of work-life balance, growth mindset, and fostering a collaborative culture. The episode also highlights practical advice for transitioning from IC roles to leadership and the value of internal mobility and user-centric approaches in research. Guest - Averria Martin, Senior Director, UX Research Guest Host - Shruti Shrivastava, Director of UX Research 00:00 Introduction and Guest Introduction 00:13 Meet Shruti Shrivastava 01:10 Insights on AI in Research 01:51 Interview with Averria Martin 04:48 Work-Life Balance Tips 06:53 Career Advice for Researchers 09:27 Internal Mobility and Culture at ServiceNow 12:47 AI and Research Technologies 18:20 Collaboration and…
People in this episode
Host: Bobby Brill
Guest: Averria Martin
Topics covered
- AI
- UX Research
- Leadership
- Work-Life Balance
- Internal Mobility
Keywords
- AI-driven innovation
- collaborative culture
- growth mindset
Mentioned in this episode
Places: Bangalore, India
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