The Human in the Loop | Ethical AI with Di Le

The Human in the Loop | Ethical AI with Di Le

From ServiceNow Insights by ServiceNow Community

March 4, 2026 · 29 min

About this episode

Di Le discusses the importance of building AI responsibly and the distinctions between Ethical AI, Responsible AI, and Human-Centered AI.

The Human in the Loop | Ethical AI with Di Le  ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le — AI Ethicist and Human-Centered AI Strategist at ServiceNow — and she broke it down in a way I hadn't heard before. Most people use Ethical AI, Responsible AI, and Human-Centered AI interchangeably, and Di breaks down exactly where each one lives and how they apply to building AI that aligns with our societal values. Fairness. Transparency. Bias. Beyond evaluation and technical talking points, these are also design decisions with real consequences for real people — and operationalizing them is harder than most organizations want to admit. One line from Di that stopped me: "People have crossed oceans and built monuments in honor of our capability to think. And I just want people to preserve that and not surrender it so freely." That's the episode in one sentence. To learn more about Ethical AI and reseatch from Di Le and more - https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1020&context=sighci2025…

People in this episode

Host: Bobby Brill

Guest: Di Le

Topics covered

  • Ethical AI
  • Responsible AI
  • Human-Centered AI
  • AI Ethics

Keywords

  • fairness
  • transparency
  • bias
  • design decisions

Mentioned in this episode

Products: ServiceNow

Books & works: The Human in the Loop, Ethical AI, The Origin Story

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