About this episode

This episode discusses the impact of AI and automation on healthcare referral management with insights from industry leaders.

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping the future of healthcare management. For more information, visit: https://www.servicenow.com/products/healthcare-life-sciences.html https://keenstack.com/ Guests: Drew Koerner - Chief Technology Officer, Healthcare at ServiceNow Elevsis Delgadillo - SVP, Customer Success at KeenStack Host: Bobby Brill 00:00 Introduction and Guest Welcome 00:28 Meet Drew Koerner: ServiceNow's Healthcare CTO 00:56 Meet Elev Delgado: SVP Customer Success at KeenStack 01:37 Understanding Medical Referral Management 01:53 ServiceNow's…

Topics covered

• healthcare
• referral management
• AI
• automation
• technology

Keywords

• medical referral management
• hospital revenue
• patient care
• workflow automation

More episodes of ServiceNow Insights

• AI Control Tower - Governing AI at Scale with ServiceNow · April 15, 2026 · 19 min
• AGENTIC AI - The Future of Work and the Agents Building It · April 2, 2026 · 23 min
• The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady · March 18, 2026 · 24 min
• The Human in the Loop | Ethical AI with Di Le · March 4, 2026 · 29 min
• UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow · February 19, 2026 · 44 min
• Exploring Leadership and AI with Anand Tharanathan · December 24, 2025 · 40 min

Explore listener stats, chart rankings, contacts and more on the ServiceNow Insights podcast page.