Maximizing Efficiency: Implementing Virtual Dental Assistants for Success

Maximizing Efficiency: Implementing Virtual Dental Assistants for Success

June 22, 2026 · 41 min · Episode 100

About this episode

This episode discusses the integration of virtual dental assistants to improve practice management and profitability.

In this episode, Caitlin Embree and Cory Pinegar, CEO of Reach, dive into integrating virtual support to elevate your dental practice management. With operating costs rising roughly 87% since 2001 and insurance reimbursements remaining stagnant, the modern dentist is getting squeezed. To maintain dental practice profitability, owners must rethink their traditional staffing models. Cory explains why conventional outsourcing fails and how embedding a dedicated virtual team member transforms your dental practice management. By delegating repetitive front-desk tasks, your in-office staff can focus exclusively on the patients directly in front of them, driving sustainable dental practice growth. Here is your blueprint for implementing elite dental business strategies using virtual support: Capture Missed Revenue: Over 60% of Reach's clients start by delegating inbound phone calls because the industry average for missed calls is 33%. Define Success Metrics: Before hiring, clearly outline whether your goal is saving money, buying back time, or driving revenue to ensure a measurable ROI. Customize Your Training: Provide the final 20% of practice-specific training, such as exact verbiage…

More episodes of Shared Practices | Your Dental Roadmap through Practice Ownership

Explore listener stats, chart rankings, contacts and more on the Shared Practices | Your Dental Roadmap through Practice Ownership podcast page.