Sitting Down with an Office Manager - Uncovering Dental Practice Pearls
About this episode
Caitlin Embree interviews office manager Max Dempsey about effective dental practice management during ownership transitions.
In this episode of the Shared Practices Podcast, Caitlin Embree interviews Max Dempsey, the rockstar office manager for Dr. Jaspreet Parmar’s two growing practices. Max provides a rare, behind-the-scenes look at dental practice management from the perspective of an elite team member navigating an ownership transition. With 29 years of experience, she shares how she evolved from a lead dental assistant into a multi-practice manager by mastering front-office billing, insurance communication, and team leadership through targeted coaching. For any dentist evaluating dental practice acquisitions, this episode highlights how crucial it is to establish a unified culture from day one. Here is your masterclass in team-driven dental practice management: Establish Core Values Early: Do not let your team wallow in uncertainty during a transition. Dr. Parmar took his team out on day one to collaboratively define the clinic's core values, instantly proving his commitment to structured leadership. Master Fee-for-Service Verbiage: Running an out-of-network practice requires flawless communication. Train your team to respond to insurance questions by offering to verify benefits and calculate…
More episodes of Shared Practices | Your Dental Roadmap through Practice Ownership
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- Ask George: Maximizing Profitability Through Solo Dental Practice Management
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- Maximizing Efficiency: Implementing Virtual Dental Assistants for Success
- Ask George: How to Transition from a Job to Dental Practice Ownership and Profitability
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