Why do so many customers avoid answering critical business questions? OMOQ #166
About this episode
The episode discusses the importance of customer feedback in improving business transactions and service quality.
We are going to flip the tables and talk about customers for one minute. As vendors attempt to provide quality services, questions may arise that need customer input, or direction. The customers can be both invoice-paying customers, or internal associates. Regardless, I have watched many transactions travel through time-wasting, and money-wasting rapids that could have been avoided with expedient, and comprehensive customer feedback. Do you want smooth and timely transactions? Okay, then answ...
People in this episode
Host: Jeffrey Mason
Topics covered
- customer feedback
- business transactions
- vendor-customer relationship
- service quality
- internal associates
More episodes of SimpleBiz360™ Podcast
- Why do customers detest business streakers? OMOQ #167
- How can we monetize business irritations? OMOQ #165
- Imagine explaining your price once, but never apologizing for quality? OMOQ #164
- What if blame-shifting was replaced by ownership? OMOQ #163
- Are you assuming customer trust, or are you earning it? OMOQ #162
- Do you explain the benefits to your customers? OMOQ #161
Explore listener stats, chart rankings, contacts and more on the SimpleBiz360™ Podcast podcast page.