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Recent episodes
Do you address your customers by using their name? OMOQ #175
Jun 26, 2026
0m 49s
What pain points do customers experience with your business? OMOQ #174
Jun 23, 2026
0m 50s
Have you ever checked your voicemail message to see if it’s professional and clean? OMOQ #173
Jun 19, 2026
1m 00s
Are you careful to make claims instead of assertions? OMOQ #172
Jun 16, 2026
0m 55s
Do you put emphasis on punctuality in business? OMOQ #171
Jun 12, 2026
0m 59s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/26/26 | Do you address your customers by using their name? OMOQ #175 | Sounds like a silly question, but you would be shocked at how many of us vendors miss the mark time, and time again. Most of our customers are given the name, “Hey”, when we could easily address them by their name. Maybe it’s time to take a good hard look at how many times you call a customer “Hey”, when you could call them by name? Always remember, to that person, their name is the sweetest sound they could hear. Increase your repeat and referral business by making one, simple change as to h... | 0m 49s | ||||||
| 6/23/26 | What pain points do customers experience with your business? OMOQ #174 | Have you ever examined your business through the lens of identifying pain points in your business? It’s a great exercise, and can be very fruitful. Every once in while assemble your team for a story-telling session. Encourage them to share their stories that illustrate customer pain points with your business. Once identified, get rid of them and replace them with customer-pleasing methods of handling that experience component of your transaction process. Support the show | 0m 50s | ||||||
| 6/19/26 | Have you ever checked your voicemail message to see if it’s professional and clean? OMOQ #173 | Sounds like a funny question right? Well I just ran into a very strange situation a few months ago, and I feel compelled to share it. I was leaving a voice message for a vendor when I heard a bunch of F-bombs coming from him as I was leaving my message. Apparently, the vendor never stopped recording, and it eventually captured an inter-office business conversation laced with vendor F-bombs. The F-bombs start revealing themselves about 10 seconds after the vendor voice message finishes, but th... | 1m 00s | ||||||
| 6/16/26 | Are you careful to make claims instead of assertions? OMOQ #172 | In today’s world, so many buyers have one eyebrow up when they meet with vendors. A classic, and easily detectable mistake is when vendors rely on assertions instead of claims. What’s the difference? A claim is a statement that can be backed up with evidence, and an assertion is a baseless statement with little, to no evidence as back up. Where do you and your customer facing teams fall? Maybe it’s time to make sure that you’re using claims instead of assertions? Support the show | 0m 55s | ||||||
| 6/12/26 | Do you put emphasis on punctuality in business? OMOQ #171✨ | punctualitybusiness etiquette+3 | — | — | — | punctualitybusiness+3 | — | 0m 59s | |
| 6/9/26 | Would your customers describe your business as being polite? OMOQ #170✨ | customer experiencepoliteness+3 | — | — | — | customer experiencepoliteness+3 | — | 0m 58s | |
| 6/6/26 | Are you baking consistency into your business model? OMOQ #169✨ | business consistencystandard operating procedures+3 | — | — | — | consistencybusiness model+3 | — | 0m 56s | |
| 6/3/26 | Are you consistently winning the middle in business? OMOQ #168✨ | business strategycustomer retention+3 | — | — | — | businesscustomer loyalty+3 | — | 0m 58s | |
| 5/30/26 | Why do customers detest business streakers? OMOQ #167✨ | customer serviceproject management+3 | — | — | — | business streakerscustomer projects+3 | — | 0m 57s | |
| 5/27/26 | Why do so many customers avoid answering critical business questions? OMOQ #166✨ | customer feedbackbusiness transactions+3 | — | — | — | customer inputbusiness questions+3 | — | 0m 59s | |
| 5/23/26 | How can we monetize business irritations? OMOQ #165✨ | monetizationbusiness irritations+3 | — | — | — | monetizeirritations+3 | — | 0m 48s | |
| 5/20/26 | Imagine explaining your price once, but never apologizing for quality? OMOQ #164✨ | business principlesquality assurance+3 | — | — | — | businessentrepreneurship+5 | — | 0m 56s | |
| 5/16/26 | What if blame-shifting was replaced by ownership? OMOQ #163✨ | ownershipblame-shifting+3 | — | — | — | ownershipblame-shifting+3 | — | 0m 54s | |
| 5/13/26 | Are you assuming customer trust, or are you earning it? OMOQ #162✨ | customer trustbusiness ethics+3 | — | — | — | trustcustomer relationships+3 | — | 0m 56s | |
| 5/10/26 | Do you explain the benefits to your customers? OMOQ #161✨ | customer benefitsproduct features+3 | — | — | — | customer communicationproduct features+3 | — | 0m 50s | |
| 5/6/26 | Do your customers know the reasons why? OMOQ #160✨ | customer satisfactionbusiness communication+3 | — | — | — | customer happinesseliminate mysteries+3 | — | 0m 52s | |
| 5/2/26 | How often is your correspondence brief, clear and succinct? OMOQ #159✨ | business communicationminimalism+3 | — | — | — | business correspondenceminimalistic content+3 | — | 0m 55s | |
| 4/29/26 | Are you a goal post mover? OMOQ #158✨ | customer expectationsbusiness strategy+3 | — | — | — | customer expectationsbusiness strategy+3 | — | 0m 50s | |
| 4/25/26 | Do you make things happen, watch what happen, or wondered what happened? OMOQ #157✨ | customer servicesales+3 | — | — | — | customer satisfactionsales personnel+3 | — | 0m 51s | |
| 4/22/26 | Are you in the habit of identifying problems along with solutions? OMOQ #156✨ | problem-solvingbusiness solutions+3 | — | — | — | business issuessolutions+3 | — | 0m 46s | |
| 4/17/26 | How much value does your company place on providing customers with voluntary updates? OMOQ #155✨ | customer communicationvoluntary updates+3 | — | — | — | customer updatesinformation+3 | — | 0m 44s | |
| 4/14/26 | Is it finally time to stop telling customers what they want to hear? OMOQ #154✨ | customer communicationbusiness ethics+3 | — | — | — | customer feedbacksales tactics+3 | — | 0m 59s | |
| 4/10/26 | Is authenticity part of your customer facing business model? OMOQ #153✨ | authenticitycustomer engagement+4 | — | millennialGen Z | — | authenticitybusiness model+6 | — | 0m 52s | |
| 4/7/26 | Are your customer facing personnel made up of doers, talkers, feelers, or thinkers? OMOQ #152✨ | customer servicevendor relationships+3 | — | — | — | customer servicedoers+3 | — | 0m 45s | |
| 4/3/26 | When was the last time you read a book about improving business skills? OMOQ #151✨ | business skillsskill-building+3 | — | — | — | business skillsDale Carnegie+4 | — | 0m 50s | |
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