596 - Smarter Chronic Disease Management & Patient Experience in General Practice

About this episode

The episode discusses smarter chronic disease management and patient experience in general practice with insights from healthcare professionals.

In this episode of Talking HealthTech, Peter Birch speaks with Dan Wijeratn e, founder of MyGPMPtool (MGT) , and Genevieve McLauren-Lee , a registered nurse and practice manager at My Medical Services Australia . The discussion explores how patient demographics vary across clinics and the evolving role of technology in general practice. It also covers structural changes in care planning within Australian healthcare, along with practical strategies to improve patient engagement and clinician efficiency. The episode unpacks how patient-centric care, effective communication tools, and the balance of business and medicine are shaping sustainable health practices. Key Takeaways 🩺 General practice faces diverse patient demographics and challenges 🕒 Technology enables faster, more meaningful consultations without compromising patient interaction 📝 Structural changes in care planning emphasise patient-centric, team-based approaches 🤝 Effective patient engagement depends on meaningful communication and tailored tools 💼 Sustainable practice requires tools balancing clinician efficiency, patient experience, and business demands Timestamps 00:00 Introductions & practice overview…

People in this episode

Host: Peter Birch

Guests: Dan Wijeratne, Genevieve McLauren-Lee

Topics covered

• chronic disease management
• patient experience
• general practice
• technology in healthcare
• patient engagement
• clinician efficiency

Keywords

• chronic disease
• patient demographics
• technology
• care planning
• patient-centric care
• communication tools
• clinician efficiency

Mentioned in this episode

Organizations: MyGPMPtool, My Medical Services Australia

Places: Australia

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