About this episode

The episode discusses the evolution of the AI-powered clinical documentation tool Heidi and its impact on healthcare workflows.

In this episode of Talking HealthTech, Dr Max Mollenkopf is joined by Dr Tom Kelly to unpack the evolution of Heidi , an AI-powered clinical documentation tool, from its early experimentation in general practice to its growing presence across health systems globally. The conversation traces the realities of building in digital health, including early missteps, product pivots, and the challenge of finding meaningful product-market fit in a complex and highly regulated environment. The discussion goes beyond surface-level AI hype to examine how tools like Heidi are being shaped by real clinical workflows. It explores the practical challenges of integrating with existing practice management systems, navigating regulatory frameworks across different regions, and competing in an increasingly crowded international market. There is also a focus on the rise of AI-powered clinical scribing, the role of large language models, and how these technologies are changing the day-to-day experience of clinicians. Alongside the technical and commercial considerations, the episode reflects on broader questions facing the sector, including safety, interoperability, and the cost of scaling AI in…

More episodes of Talking HealthTech

• 601 - How Artificial Intelligence Is Influencing the Way Healthcare Software Is Built · April 27, 2026 · 36 min
• 599 - Driving Collaboration in Healthcare: Community and Industry Insights at Sparked Hobart · April 20, 2026 · 14 min
• 598 - Behind the Scenes of Medical Software in Australia: MSIA’s Role and Priorities · April 15, 2026 · 44 min
• 597 - General Practice in Transition: AI, Technology Adoption and Clinic Operations · April 6, 2026 · 38 min
• 596 - Smarter Chronic Disease Management & Patient Experience in General Practice · March 30, 2026 · 34 min
• 595 - How Real Time Sharing and Communication Improve Patient Care and Reduce Ambulance Ramping · March 23, 2026 · 37 min

Explore listener stats, chart rankings, contacts and more on the Talking HealthTech podcast page.