About this episode

Bill and Sarah share their journey of growing a pest control company and the importance of core values and community engagement in business success.

In this episode of Boardroom Buzz, Bill and Sarah share their inspiring journey from starting their pest control company in a basement to achieving over ten million dollars in annual revenue. They discuss the importance of core values, strategic growth, community engagement, and building a strong team to sustain their success. Whether you're an entrepreneur or a seasoned business owner, their insights on leadership, scaling, and maintaining culture are invaluable. Main Topics: How Sarah's family legacy shaped the start of Thomas Pest Control and their acquisition strategy The critical role of sales experience in scaling their business Implementing EOS (Entrepreneurial Operating System) for clarity and growth Community involvement and why they support cerebral palsy awareness Building a scalable service center model and local satellite branches Leadership structure, team promotions, and retention strategies Harnessing AI tools like Tasklet, X-ray, and role play platforms for training and performance Inside the sales process: inside vs. outside sales teams, leads, and customer relationships The importance of trucks, branding, and truck maintenance for reputation Personal dynamics…

People in this episode

Hosts: Bill, Sarah

Topics covered

• core values
• community engagement
• business growth
• leadership
• scaling
• team building
• sales process

Keywords

• business growth
• core values
• community engagement
• leadership
• scaling
• team retention
• sales experience
• EOS
• pest control

Mentioned in this episode

Organizations: Thomas Pest Control, EOS, Tasklet, X-ray, cerebral palsy awareness

More episodes of The Boardroom Buzz: Grow, Sell, or Exit

• From Burnout to Breakthrough: How Small, Strategic Changes Took This Business from Struggling to Dominating · July 2, 2026 · 60 min
• The Hidden Truth About Scaling a Saturated Pest Control Market · June 26, 2026 · 57 min

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