The Fourth Bottom Line with Paul Hargreaves
About this episode
Paul Hargreaves discusses redefining business success beyond profit by focusing on people and the planet.
What happens when you strip away the assumption that success is measured solely by profit? In this deeply authentic conversation, Andy Lopata is joined by Paul Hargreaves to explore how commercial businesses can thrive by putting people and the planet at the centre of their operations. Paul opens up about his non-traditional path to business—from spending over a decade doing inner-city charity work in Deptford, South London, to starting Cotswold Fayre from the back of his car. He shares the painful reality of a massive warehouse management system failure in 2014 that nearly collapsed the business, explaining why the resulting team restructuring was a vital "pruning process" that paved the way for B Corp certification. Andy and Paul discuss the practicalities of leading with values, why Cotswold Fayre uses "heart and soul" questions to recruit for character over skills, the underutilised power of intuition in decision-making, and how Paul addresses executive loneliness. Finally, Paul defines "The Fourth Bottom Line," explaining why global change must start with the personal, internal transformation of the leader. Why might a catastrophic IT failure be the best thing that ever…
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