The One Question That Finally Gets Your Clients To Follow Your Process | Ep. 448
About this episode
Todd Dawalt discusses how to hold construction clients accountable to processes and deadlines.
EPISODE 448: Got construction clients who miss selection deadlines, go around your communication process, then blame you when the schedule slips? In this episode of the Construction Leading Edge Podcast, Todd Dawalt shares the one question that gets your team to hold clients accountable to your process without sounding rigid. ⚡Schedule a Business Evaluation Call with The Construction Leading Edge Team: HERE 👉 You'll walk away with a simple three-step framework for getting clients to follow your process: find the parking brake, ask your team one question, and build your "This Is How We Do It" playbook. When a client misses a selection deadline or texts the superintendent to get the answer they want, that's rarely where it ends. It becomes a materials delay that forces you to reschedule trades and eats into your profit. Todd breaks down why clients miss their commitments while your company takes the blame, and how every exception your team makes weakens the process until there's no real process left. The reason your team struggles to hold clients accountable usually comes down to what Todd calls a competing commitment. Your project managers and selections coordinators may want to…
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