Building a Culture of Collaboration in Lending

About this episode

Marcia Fisher discusses her transition to operations and building a successful construction lending team.

Marcia Fisher, Director of Mortgage Operations at UVA Community Credit Union, details her transition from sales to operations and how she leveraged that experience to build a high-performing construction lending team. She digs into the operational realities of the product, explaining why construction lending is "90% process and 10% gut," and offers critical advice on builder vetting, reviewing contracts, and utilizing contingency reserves to mitigate risk. Gain actionable insights on launching or scaling a construction loan program, emphasizing the necessity of strong processes and intimate borrower-builder management throughout the 12-month lifecycle.

People in this episode

Guest: Marcia Fisher

Topics covered

• collaboration
• construction lending
• operations
• builder vetting
• risk management

Keywords

• construction lending
• operations
• builder vetting
• contracts
• contingency reserves

Mentioned in this episode

Organizations: UVA Community Credit Union

More episodes of The Construction Lending Podcast

• Austin’s AI Revolution and the Future of Urban Growth · May 26, 2026 · 39 min
• Building Better Cities: Inside Connecticut’s Collaborative Urban Planning · April 10, 2026 · 48 min
• Women in Construction: Leadership, Safety, and Community · March 3, 2026 · 38 min
• What Are the Forces Shaping the Future of Homebuilding? · January 16, 2026 · 58 min
• Removing Barriers: MBA’s Policy Push to Make Construction Lending Easier · November 14, 2025 · 33 min
• Unlocking the "Aha" · October 20, 2025 · 44 min