The 11 Step System for Customer Excellence

About this episode

The episode discusses creating a great client experience in grooming, featuring insights from Jessica Craun of Fluff and Fetch Grooming.

Summary In our latest episode of The Daily Groomer, I sit down with Jessica Craun, owner of Fluff and Fetch Grooming in Fishersville, VA, to talk about what really goes into creating a great client experience. We get into everything from intake forms and booking systems to the small personal touches that make clients come back—and how to deal with no-shows without the stress. Jessica also shares how she went from junior showmanship to running a busy salon, along with simple, practical ways to build systems that actually work for both you and your clients. Timestamps06:31 Client Intake Process Streamlined 11:33 Building a Better Grooming System 15:32 Boosting Online Bookings Success Stay connected with our guest speakers! Follow them on their social media @fluffandfetchdoggrooming . Curious about Teddy? You can sign up here . For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠ The Daily Groomer⁠⁠⁠⁠ . Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠ The Daily Groomer Community⁠⁠!

People in this episode

Hosts: Alex Martin, Shannon Wynings Roberts

Guest: Jessica Craun

Topics covered

• client experience
• grooming systems
• online bookings
• client retention
• no-show management

Keywords

• client intake
• grooming tips
• booking systems
• client retention
• no-show management

Mentioned in this episode

Organizations: Fluff and Fetch Grooming

Places: Fishersville, VA

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