Warranty Callbacks Are Costing You $70K a Year (And Nobody's Tracking It)
About this episode
Kosta and Johny discuss the hidden costs of warranty callbacks in contracting and how to effectively track and manage these expenses.
Most contractors treat warranty callbacks as a cost of doing business and never run the numbers. On a mid-sized HVAC shop doing $1-2M a year, a 5% callback rate can bleed out over $70,000 annually, and almost nobody is tracking where that money actually goes. Kosta and Johny break down why callbacks aren't always the contractor's fault (often it's a manufacturer defect you end up eating the cost for), how to actually track warranty costs by job and by vendor inside your software, and why most trades businesses never bother negotiating supplier pricing even as repeat, predictable customers. They also get into the wave of aging-out boomer contractors with no succession plan, and why every business, whether you plan to sell it or not, should be built to run without the owner. This one's relevant whether you're running HVAC, plumbing, electrical, or general contracting. Job costing, supplier relationships, and exit planning all come up. Jobtable makes it easy to track warranty and callback costs right inside your job costing, so you have real numbers instead of guesses next time you're negotiating with a supplier. 👉 Learn more at https://www.jobtable.com New episodes every week…
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