The Visit That Saves a Life Has No Diagnosis Code: The Community Health Worker
About this episode
Scott Middleton discusses the transformative role of Community Health Workers in healthcare.
Scott Middleton breaks down the Community Health Worker role in full — what they actually do, how they should structure their days, why relationship-building (not billing codes) is the real engine of patient outcomes, and how this one position can transform an entire facility from the inside out. The core insight: the number one complaint from families isn't that CHWs visit too often — it's that nobody explains why they're there, and fixing that single communication gap changes everything.
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