FINMA and ITIL 4: Building Resilient Swiss Banks
From The ITSM Practice: Elevating ITSM and IT Security Knowledge by Luigi Ferri
May 26, 2026 · 10 min · Season 3 · Episode 12
About this episode
This episode discusses how FINMA Circular 2023/1 is reshaping operational resilience as a strategic priority for Swiss banks through ITIL 4.
FINMA Circular 2023/1 is transforming operational resilience from a compliance exercise into a strategic leadership priority for Swiss banks. In this episode, Luigi Ferri explains why ITIL 4 is far more than ITSM, it is a powerful enterprise operating model that connects governance, cybersecurity, risk management, supplier coordination, and business continuity to build truly resilient financial institutions. In this episode, we answer to: Why is operational resilience becoming the new license to operate for banks? How does ITIL 4 support FINMA resilience and cybersecurity requirements? What organizational silos are preventing true enterprise resilience? Resources Mentioned in this Episode: Finma website, Circular 2023/1 Operational risks and resilience for banks, link https://www.finma.ch/en/~/media/finma/dokumente/dokumentencenter/myfinma/rundschreiben/finma-rs-2023-01-20221207.pdf Finma website, article "FINMA publishes Circular “Operational risks and resilience – banks”, link https://www.finma.ch/en/news/2022/12/20221213-mm-anh-rs-op-risks/ KPMG website, article "FINMA Circular 2023/1", link…
People in this episode
Host: Luigi Ferri
Topics covered
- operational resilience
- ITIL 4
- Swiss banks
- cybersecurity
- risk management
- business continuity
Keywords
- FINMA
- ITIL 4
- operational resilience
- cybersecurity
- Swiss banks
- risk management
- business continuity
Mentioned in this episode
Organizations: FINMA, KPMG, InfoGuard, Manage Engine
Books & works: Circular 2023/1
Places: Switzerland
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