Broken Transmission: Why Fintech Strategy Fails
From The ITSM Practice: Elevating ITSM and IT Security Knowledge by Luigi Ferri
May 19, 2026 · 6 min · Season 3 · Episode 11
About this episode
Luigi Ferri discusses the reasons behind the failure of fintech strategy execution despite Agile methodologies.
Broken Transmission: Why Agile Fintechs Miss Strategy | In this episode of The ITSM Practice Podcast, Luigi Ferri explains why fintech strategy execution fails despite Agile delivery, strong squads, and constant releases. Learn how fragmented ownership, poor prioritization, and disconnected KPIs create operational misalignment, reducing business outcomes and authorization rate performance. In this episode, we answer to: Why do Agile fintech teams fail to execute business strategy effectively? How does fragmented ownership impact authorization rate improvement initiatives? Why do operational priorities override strategic portfolio management in fintech organizations? Resources Mentioned in this Episode: Project Management Institute, whitepaper "The High Cost of Low Performance 2014", link https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/pulse-of-the-profession-2014.pdf University of Salford - Manchester, Abdallah M. Salameh, document "A Heterogeneous Approach to Agile Tailoring", link https://salford-repository.worktribe.com/OutputFile/1487893 Institute of Project Management website, article "The Emerging Importance of…
People in this episode
Host: Luigi Ferri
Topics covered
- fintech strategy
- Agile delivery
- operational misalignment
- business outcomes
- authorization rate performance
- fragmented ownership
- strategic portfolio management
Keywords
- fintech
- Agile
- strategy execution
- operational priorities
- business strategy
- KPI
- authorization rate
Mentioned in this episode
Organizations: Project Management Institute, University of Salford - Manchester, Institute of Project Management, McKinsey & Company
Books & works: The High Cost of Low Performance 2014, A Heterogeneous Approach to Agile Tailoring, The Emerging Importance of Benefits Realisation, Don’t cancel or coddle at-risk capital projects—challenge them
More episodes of The ITSM Practice: Elevating ITSM and IT Security Knowledge
- What DoDAF Can Teach Leaders About Architecture and Complexity · June 9, 2026 · 11 min
- Identity Is the New Perimeter · June 2, 2026 · 10 min
- FINMA and ITIL 4: Building Resilient Swiss Banks · May 26, 2026 · 10 min
- FINOS vs ISO 42001: What to Choose · May 12, 2026 · 9 min
- Who Owns Cloud Security? · May 5, 2026 · 9 min
- CISO Strategy: Where Product Security Fails at Scale · April 28, 2026 · 8 min
Explore listener stats, chart rankings, contacts and more on the The ITSM Practice: Elevating ITSM and IT Security Knowledge podcast page.