The ITSM Practice: Elevating ITSM and IT Security Knowledge
by Luigi Ferri
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- 🇮🇩ID · Technology#111500 to 3K
- 🇳🇬NG · Technology#152500 to 3K
- 🇵🇪PE · Technology#158500 to 3K
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450 to 2.7K🎙 Daily cadence·142 episodes·Last published 2d ago - Monthly Reach
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1.5K to 9K🇮🇩33%🇳🇬33%🇵🇪33% - Active Followers
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From 23 epsHost
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Recent episodes
The Last Human-Only Leadership Generation: How AI Is Transforming the Workforce
Sep 1, 2026
Unknown duration
ENISA Cyber Exercises: Why Testing Cybersecurity Isn't Enough
Aug 25, 2026
Unknown duration
Projects Deliver Outputs. Services Deliver Outcomes.
Aug 18, 2026
Unknown duration
MSPs: Your AI Contracts Are Obsolete
Aug 11, 2026
Unknown duration
DARE25: Why Defense Isn't Enough
Aug 4, 2026
Unknown duration
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 9/1/26 |  The Last Human-Only Leadership Generation: How AI Is Transforming the Workforce | AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a technology project, and how CIOs, CISOs, and business leaders must rethink governance, digital workers, AI leadership, cybersecurity, and Enterprise Service Management to successfully manage hybrid human-AI teams.In this episode, we answer to:Why is AI a workforce transformation rather than just another technology implementation?How should CIOs and CISOs govern and manage digital workers alongside human employees?What leadership, governance, and cybersecurity challenges emerge when AI agents become part of the workforce?Resources Mentioned in this Episode:ServiceNow website, article "Autonomous Workforce", link https://www.servicenow.com/platform/autonomous-workforce.html Atomicwork website, article "The AI Workforce: What it actually is and how to make it work for your service teams", link https://www.atomicwork.com/itsm/ai-workforce-guide Digital Workforce, article "Business Automation. Orchestrated.", link https://digitalworkforce.com NICE Cognigy website, article "AI Agent Examples and Use Cases for Enterprise Contact Centers", link https://www.cognigy.com/ai-agents/examples-ai-agents DOMO website, article "Customer Support AI Agents: What They Are and How to Build Them for Best Results", link https://www.domo.com/blog/customer-support-ai-agents-what-they-are-and-how-to-build-them-for-best-results IBM website, article "Better customer service with AI agents", link https://www.ibm.com/think/topics/ai-agents-in-customer-service Torq website, article "The Economics of an Agentic SOC: How AI Reduces Security Operations Costs", link https://torq.io/blog/economics-agentic-soc/ KuppingerCole website, article "The Emerging AI Security Operations Center (SOC)", link https://www.kuppingercole.com/research/lc81057/the-emerging-ai-security-operations-center-soc Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya | — | ||||||
| 8/25/26 | ENISA Cyber Exercises: Why Testing Cybersecurity Isn't Enough | Are cyber exercises actually improving your cybersecurity resilience, or just satisfying compliance requirements? In this episode, Luigi Ferri explores ENISA's cyber exercise methodology, the gap between testing and real capability improvement, the role of MSPs in incident response, and why organizations must focus on measurable cyber resilience instead of annual audit-driven exercises.In this episode, we answer to:Why are cyber exercises important for improving cybersecurity resilience rather than just meeting compliance?What is the difference between testing cybersecurity and improving organizational cyber resilience?How can organizations ensure cyber exercise findings lead to measurable capability improvement?Resources Mentioned in this Episode:ENISA website, guideline "ENISA Technical Advisory for Secure Use of Package Managers", link https://r.search.yahoo.com/_ylt=AwrkMQ3LAHFqUAIA0Av04olQ;_ylu=Y29sbwNpcjIEcG9zAzIEdnRpZAMEc2VjA3Ny/RV=2/RE=1787000268/RO=10/RU=https%3a%2f%2fwww.enisa.europa.eu%2fsites%2fdefault%2ffiles%2f2026-03%2fENISA%2520Technical%2520Advisory%2520-%2520Package_Managers_Final.pdf/RK=2/RS=gKGJNKMoHHsXF59MpNiBxFeSfpU-Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya | — | ||||||
| 8/18/26 | Projects Deliver Outputs. Services Deliver Outcomes. | Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical difference between project outputs and service outcomes, why Service Ownership is essential for long-term business value, and how IT Service Management (ITSM), Product Management, and Business Capability Management must work together to drive sustainable success. Learn why organizations have an ownership problem.In this episode, we answer to:Why is the day after go-live often the most dangerous stage of a project?What is the difference between a Product Owner and a Service Owner, and why does it matter?How can organizations improve long-term business outcomes through Service Management and clear ownership?Resources Mentioned in this Episode:PMI Institute, article "Pulse of the Profession 2024", link https://www.scribd.com/document/709988299/PMI-Pulse-of-the-Profession-2024-Report Balanced Scorecard Institute, article "Is Your Strategy Execution Crumbling as a Result of Too Many Projects?", link https://balancedscorecard.org/blog/is-your-strategy-execution-crumbling-as-a-result-of-too-many-projects/ PwC website, article "PwC Middle East Transformation and project management survey part 1", link https://www.pwc.com/m1/en/publications/transformation-and-project-management-survey.html Business Chief website, article "MIT Sloan: Why so many business digital transformations fail", link https://businesschief.asia/digital-strategy/mit-sloan-why-so-many-business-digital-transformations-failMIT website, article "5 reasons companies struggle with digital transformation", link https://mitsloan.mit.edu/ideas-made-to-matter/5-reasons-companies-struggle-digital-transformation Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya | — | ||||||
| 8/11/26 | MSPs: Your AI Contracts Are Obsolete | AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are no longer sufficient for AI-enabled services. Learn how AI impacts ITIL service management, AI governance, MSP liability, ISO 42001, NIST AI RMF, the EU AI Act, and why AI ownership, accountability, and updated contracts are now business-critical. In this episode, we answer:How does AI change the nature of IT services and MSP service design?Why are traditional MSP contracts, governance models, and risk frameworks becoming outdated with AI?Who is accountable and liable when AI-enabled services make decisions or cause incidents? Resources Mentioned in this Episode:Simmons + Simmons website, article "The EU AI Act: A Quick Guide", link https://www.simmons-simmons.com/en/publications/clyimpowh000ouxgkw1oidakk/the-eu-ai-act-a-quick-guide ISO website, standard "ISO/IEC 42001:2023", link https://www.iso.org/standard/42001 European Parliament website, regulation "EU AI Act: first regulation on artificial intelligence", link https://www.europarl.europa.eu/topics/en/article/20230601STO93804/eu-ai-act-first-regulation-on-artificial-intelligence NIST website, AI Risk Management Framework, link https://airc.nist.gov/airmf-resources/airmf/ NIST website, The NIST AI Risk Management Framework, link https://www.nist.gov/itl/ai-risk-management-framework ISO website, article "AI management systems: What businesses need to know", link https://www.iso.org/artificial-intelligence/ai-management-systems European Commission website, regulation "AI Act", link https://digital-strategy.ec.europa.eu/en/policies/regulatory-framework-ai Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya | — | ||||||
| 8/4/26 | DARE25: Why Defense Isn't Enough | Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming, accountability, and adaptive leadership. Learn how Enterprise Service Management, IT Service Management, and cybersecurity leaders can build resilient organizations by prioritizing behavior, faster adaptation, and continuous learning.In this episode, we answer to:Why is traditional cybersecurity defense no longer enough in the age of AI?How does the DARE25 framework improve risk management, governance, and organizational resilience?Why are accountability, adaptive leadership, and Purple Teaming essential for modern cybersecurity?Resources Mentioned in this Episode:Marco Amadei, creator of the DARE25 Digital Risk Management Framework, link https://www.linkedin.com/in/marco-amadei-0087844/APMG website, article "Digital Risk Management Certification (DARE25)", link https://apmg-international.com/product/digital-risk-management-certification-dare25APMG website, article "Introduction to AI in Risk Management", link https://apmg-international.com/article/introduction-ai-risk-managementStrategic Digital Risk Management – an unofficial LinkedIn page sharing insights, research, and updates on the DARE25 Framework, link https://www.linkedin.com/company/strategicdigitalriskmanagement/Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya | — | ||||||
| 7/28/26 | ISO 28000: Your Resilience, Their Budget | In this episode of the ITSM Practice Podcast, Luigi Ferri explores why supply chain resilience has become one of the biggest strategic challenges for Government Managed Service Providers (MSPs). Using practical examples from healthcare and public services, he explains how ISO 28000 shifts the conversation from protecting internal systems to managing the security and resilience of the organizations you depend on. Discover why supplier failures, inherited risk, and third-party dependencies are becoming the greatest threats to service continuity, cybersecurity, and operational resilience in government and regulated industries.In this episode, we answer:Why is ISO 28000 becoming essential for Government Managed Service Providers and supply chain resilience?How can third-party suppliers and subcontractors become the weakest link in your cybersecurity and operational resilience strategy?Why should CISOs focus on inherited risk and supplier dependencies rather than only internal security controls?Resources Mentioned in this Episode: The Standards Institution of Israel website, article "SI ISO 28000 :2022 Specification for security management systems for the supply chain", link https://www.sii.org.il/en/iso-28000ANSI website, article "What Is ISO 28000?", link https://blog.ansi.org/anab/what-is-iso-28000/ Wikipedia website, article "ISO 28000", link https://en.wikipedia.org/wiki/ISO/PAS_28000 NIST website, publication "Cybersecurity Supply Chain Risk Management Practices for Systems and Organizations", link https://csrc.nist.rip/Pubs/sp/800/161/r1/2PDSITS website, article "NIS2, DORA & Co: Aren’t we all part of someone’s relevant supply chain?", link https://sits.com/en/blog/nis2-dora-supply-chain/ UK Government website, notice "Research on cyber security in supplier management and procurement", link https://www.gov.uk/government/publications/research-on-cyber-security-in-supplier-management-and-procurement Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya | — | ||||||
| 7/21/26 | Software Bill of MaterialsManaged Service Providers+4 | — | US NTIA - National Telecommunications and Information AdministrationUS NIST | — | SBOMManaged Service Providers+6 | — | 19m 51s | ||
| 7/14/26 | PSD3trust+4 | — | StripeDeloitte Luxembourg+3 | — | PSD3trust+4 | — | 6m 50s | ||
| 7/7/26 | data qualitydata integrity+5 | — | PreciselyAtlan+3 | — | data qualitydata integrity+5 | — | 11m 05s | ||
| 6/30/26 | ITIL 5 Foundationexam preparation+4 | — | Mind Mesh AcademyPeopleCert+2 | — | ITIL 5exam success+5 | — | 10m 11s | ||
| 6/23/26 | PSD3 compliancegovernance+4 | — | DeloitteSchoenherr+2 | — | PSD3compliance+5 | — | 7m 41s | ||
| 6/16/26 | AI security strategymidmarket organizations+4 | — | SailPointXage Security+3 | — | AI securitymidmarket+6 | — | 13m 26s | ||
| 6/9/26 | architecturecomplexity+4 | — | Department of Defense Architecture Framework (DoDAF)US DoDAF Official Documentation+2 | — | DoDAFarchitecture+6 | — | 11m 03s | ||
| 6/2/26 | cybersecurityidentity governance+4 | — | MGMSnowflake+3 | — | identity governanceAI governance+5 | — | 10m 20s | ||
| 5/26/26 | operational resilienceITIL 4+4 | — | FINMAKPMG+3 | Switzerland | FINMAITIL 4+5 | — | 9m 41s | ||
| 5/19/26 | fintech strategyAgile delivery+5 | — | Project Management InstituteUniversity of Salford - Manchester+6 | — | fintechAgile+5 | — | 6m 19s | ||
| 5/12/26 | AI governanceFintech+3 | — | FINOSISO 42001+1 | — | FINOSISO 42001+4 | — | 8m 45s | ||
| 5/5/26 | cloud securityshared responsibility model+3 | — | ISO/IEC 27017Vanta+3 | — | cloud securityISO/IEC 27017+3 | — | 9m 15s | ||
| 4/28/26 | CISO strategyproduct security+3 | — | AdviseraIkarus+2 | — | CISOsecurity risk+4 | — | 7m 56s | ||
| 4/21/26 | ITIL 5Accountability+4 | — | PeopleCertLearning Tree International+4 | — | ITIL 5Service Owners+5 | — | 8m 10s | ||
| 4/14/26 | payments securityfraud prevention+4 | — | StripeTrustbuilder+3 | — | PSD3payments security+5 | — | 8m 58s | ||
| 4/7/26 | AI governanceITSM+4 | — | NISTEuropean Commission+3 | — | AI governanceITSM+5 | — | 9m 39s | ||
| 3/31/26 | DevSecOpssecurity governance+4 | — | BlackduckJit+2 | — | DevSecOpssecurity responsibility+4 | — | 6m 45s | ||
| 3/24/26 | Enterprise Risk ManagementISO 31000+4 | — | ISO 31000MoR+5 | — | Enterprise Risk ManagementISO 31000+5 | — | 7m 35s | ||
| 3/17/26 | ITIL 5accountability+4 | — | ITIL Training AcademyPeopleCert+3 | — | ITIL 5leadership+5 | — | 6m 57s | ||
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Chart history for The ITSM Practice: Elevating ITSM and IT Security Knowledge
Peaked at #111 in ID, currently #111 in ID.
| Market | Genre | Peak | Current | Trend |
|---|---|---|---|---|
| ID | — | #111 | #111 | — |
| NG | — | #152 | #152 | — |
| PE | — | #158 | #158 | — |
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3 placements across 3 markets.
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3 placements across 3 markets.